If you cannot sign in to the Daysium Portal or Daysium Mobile, work through these checks. Both use the same email and password.
Check your email and password
Passwords are case-sensitive. Use the email address your Daysium account was set up with.
Reset your password
On the sign-in screen, click Forgot password? and follow the email. How to Reset Your Password has the full steps.
Messages on the Daysium Portal sign-in screen
"You don't have portal access." Your login works, but Daysium Portal access is not switched on for you. The Daysium Portal is included from Private Client upwards. Professional is Daysium Mobile only. If your membership does not include the Daysium Portal, start a chat with us.
"Your portal access has ended." Your access to the Daysium Portal has been withdrawn or has reached its end date.
"You've been signed out." Your session ended. Sign in again to carry on where you were.
If a client invited you
Use the link in your invitation email to set your password before you sign in. If the link has expired, click Request a new link.
Other checks
Try a different browser, or clear your browser's cache. On Daysium Mobile, make sure the app is up to date.
Related
Still stuck? Start a chat with us.